Technical email
info@crakka.com — Response within 4 business hours. For critical vulnerability reports, include "URGENT" in the subject line.
Our security team is available to handle technical inquiries, coordinate audits, and resolve incidents. Below are the estimated response times and available communication channels.
info@crakka.com — Response within 4 business hours. For critical vulnerability reports, include "URGENT" in the subject line.
(21)155646-3957 — Support line for clients with an active contract. Hours: Monday to Friday from 9:00 AM to 6:00 PM (ART).
Critical incidents: 2 hours. High: 8 hours. Medium: 24 hours. Low: 48 hours. All deadlines are counted from the confirmation of receipt.
Secure access via multi-factor authentication. Audit results are published in an encrypted environment and notified by email.
Check our frequently asked questions section to resolve common queries about methodologies, scopes, and deliverables. Available 24/7.
A comprehensive vulnerability analysis of networks, applications, and systems. It includes scanning, controlled exploitation, and a detailed report with technical recommendations.
It depends on the scope. An internal network audit can take 3 to 5 business days; a complete web application pentest, up to two weeks. We provide an exact schedule before starting.
Yes, we combine commercial scanners with manual testing. Automation covers the routine; human review finds what machines overlook.
We issue a technical report signed by our certified team (OSCP, CEH, CISSP). We are not a certifying body, but the document serves as evidence for external audits.
Yes, we perform remote audits on infrastructures in any country. For tests requiring physical access, we coordinate with the client's local staff.
All report traffic travels encrypted through our secure portal. We do not store credentials or sensitive data after the audit. We sign an NDA for each project.